NRI Pulse


JAG’S THOUGHTS: What can businesses do to combat the coronavirus?


It is remarkable how swiftly governments of the world– from China to the European Union to the United States to India– have taken decisive measures to not only flatten the curve but also to source Personal Protection Equipment (PPE) such as face masks, gloves and gowns, as well as ventilators and other hospital supplies.

In addition, the governments have announced unprecedented bailout programs to manage the economic tsunami caused by the spread of the virus. The G-20 Nations have allocated $5 trillion dollars. The United Nations has allocated $2 billion dollars and the United States has set aside $2.2 trillion dollars to make sure there is no economic calamity similar to the Great Depression. Even though the style of leadership varies across nations, the swiftness has been universal either on a proactive or on a reactive basis.

In sharp contrast, businesses have been sitting on the sidelines. Sometimes, it feels like they are waiting for the dole outs from the governments instead of actively engaging them to help combat the invisible enemy. This seems to be particularly the case for large multinational enterprises whether they are based in the Silicon Valley or in New York, London or Tokyo. This is also in sharp contrast to owner managed small businesses such as restaurants and coffee shops, who, despite fighting for their own survival, are trying their best to help their customers, employees, and their communities.

Even more embarrassing is the conspicuous silence of businesses when we compare them to civil societies, NGOs, and faith-based charities such as the American Red Cross, CARE, SEWA International and the World Vision. And of course, many celebrities including Sir Elton John are organizing large scale online concerts to keep people engaged and not scared.

Sitting on the sidelines is neither wise nor beneficial to business. Large enterprises must actively deploy their resources and capabilities above and beyond their CSR initiatives. While we have some exceptions such as Bill Gates, Jack Ma, and Ratan Tata as individuals, what is needed is a Global Business Core which can organize and coordinate the fight against Covid-19 on a world-wide basis. This can be, for example, Chambers of Commerce across the world with a mission driven deployment of talent and resources.

So how can business help? What are its core capabilities that can be diverted to combat the virus?

First and foremost is the reach of large enterprises both domestically and globally. In fact, in many emerging markets such as Africa, India and Central and Latin America, their reach in remote rural places is unmatched even by the local governments.

This distribution presence is very conspicuous in India with Colgate, Hindustan Unilever, ITC, Coca-Cola, and others. They are ideal partners to distribute medical supplies to the remotest places in the world. Along with the logistics (warehouses), the large enterprises also have the manpower organized by command and control similar to the military. In other words, they can execute with speed and efficiency better than the bureaucracies of the governments. The large enterprises also have supply chains in place. As we all know, a major competency of a corporation is sourcing (procurement).

In short, businesses know how to scale up in anything (sourcing, making, and marketing). They know how to execute, especially in marketing. Some of the best marketers on the planet are the private sector enterprises. Increasing global awareness, educating the masses, and persuading them to follow medical advice is the secret sauce of private enterprises. It is the raison d’etre of capitalism.

So, what is lacking? The first and foremost is the courage to stand up to the institutional investors. What matters most in a global crisis is a mission driven purpose and passion. In fact, there is enough historical evidence during the World War II about how businesses worked day and night to provide support to the government’s war efforts on all sides. This is because survival was at stake. Self-interest was in alignment with the societal interest. Defeating the coronavirus is survival of not just humanity but also businesses. Self-interest and societal interest are now two peas in a pod.

Contrary to economic thinking, the business of business is more than business. It has a societal responsibility just like any other institution. Compassionate capitalism is more powerful than cowboy capitalism. The only way businesses (capitalism) will gain admiration and respect of the society is to demonstrate its courage and commitment to proactively share its competencies and resources to solve a societal problem and rise above and beyond delivering the shareholder value.

*Jagdish N Sheth, Ph.D. in Behavioral Science from University of Pittsburgh, is the Charles H Kellstadt Professor of Business at the Goizueta Business School at Emory University. He has published more than 300 research papers and authored more than 20 books in consumer behavior, globalization, marketing strategy, and relationship marketing.  My book, The Self Destructive Habits of Good Companies…And How to Break Them, (Pearson Education) has struck a chord. It is translated in more than a dozen languages.

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